Service Manager - Government Accounts
- Location:
- Middlesex jobs
- Salary:
- £40000 - £50000 per annum + 10% Bonus, Health, Pension, More!!!
- Company:
- MECS Communications
- Job type:
- Permanent jobs
- Date posted:
- 26/10/2009 18:56
- Job id:
- 45766614
- Contact:
- Danny Nicholson
- Ref:
- Totaljobs/GovtSer01
Service Manager, Government Accounts - c£50,000 per annum + 10% bonus + benefits
Middlesex, West London, Berkshire, Surrey, Staines, Slough, Uxbridge, Hayes, Harrow, Twickenham
A fantastic and rare opportunity for an experienced Public Sector Service Manager to support enterprise level Government Accounts with mission critical managed hosting services. You will assist in further building and enhancing the reputation and "quality brand" of a leading Telecommunications & Managed Hosting service provider through the provision of professional service delivery and customer services by fulfilling the Service Account Manager vacancy.
Working for this highly respected & global brand as part of the Service Delivery and Client Operations team, the position is offered on a permanent basis with a basic salary of circa £50,000 plus 10% Bonus, Pension, Health Care and other corporate benefits.
Reporting to the Head of Service Management and based in the Middlesex / Berkshire West London area, the service manager role is accountable for the continuous improvement of client satisfaction, retention and account development. This will be achieved through the effective management and professional service delivery of products, solutions and services to a portfolio of dedicated clients.
The Government Service Account Manager will take ownership for specified "high value" and priority accounts and will deliver a devoted customer interface and champion in order to ensure ongoing service continuity. Engaged at every level and throughout the full 360 degrees of service operations, the position will create a strong customer presence and own and develop the relationship in order to maintain, drive and improve revenues & customer satisfaction / retention.
Supporting the largest public sector clients for the business and managing the end to end relationship, the service account manger will be involved with: requirements and need capture, service problem resolution, root cause analysis to reduce the level of incidents that arise, process mapping and implementation of client procedure requests, providing a point of escalation for any issues, acting as the customer champion / tsar, attending meeting at customer sites, researching / developing & cultivating understanding of accounts, their needs, expectations, reporting on customer feedback, resolution of unresolved faults, incidents management, ongoing service management and improvement, guarding and maintaining SLA's & KPI's, creating client service plans and partnering sales teams for business case development, new proposals and bids.
Furthermore you will interface with Technical Operations, Implementation, Sales & other parts of the business in order to deliver a "total end to end" seamless quality service The Service Manager will also produce accurate MI & reporting to measure delivery performance & to ensure effective management of performance levels.
To be considered for this opportunity candidates should possess previous proven experience of managing key Government / Public Sector relationships within a Service Manager type role for a leading IT, ICT, Technology, Telecom, Managed Hosting, Managed Services, Internet or ISP company.
The ideal candidate will have demonstrable experience within a Service Management / Customer Services role where great emphasis is placed on providing the highest level of customer satisfaction.
Knowledge and understanding of ISP, Telecom or Hosting technology / products and services plus either an ITIL Foundation / ITIL Practitioner and Prince2 or other similar project management methodology is highly desirable.
Environment: Telco, Telecom, Carrier, Internet, ISP, Service Provider, Managed Hosting, Service Account Manager, Service Manager, Account Manager, Customer Services, Client Support Manager, Service Delivery, Project, Relationship, Client Liaison, Incident, Problem, Reports, Management Information, Root Cause Analysis, Client Service Review, SLA, KPI, Linux, Windows, Solaris, Data Centre, Website, Online, Critical Systems, WAN, Networks, Voice, Data, IP, ADSL, Ethernet, Hosting, VPN, IPVPN, Leased Lines, Security, ITIL Foundation, ITIL Practitioner, Prince 2.
MECS Communications is the premier recruitment partner to the international telecommunications industry.
Utilising a vast network of telecoms contacts, coupled with intelligent career development solutions, MECS Communications provide specialist & expert recruitment services to professionals within the communications community.
For a full list of current vacancies across the telco, carrier, internet service provider, network integrator, value added reseller or hosting arenas, please visit our web site at www.mecscomms.co.uk
In a commitment to equal opportunities, MECS Communications do not discriminate on grounds of, age, nationality, race, colour, ethnic origin, religion, gender, sexual orientation, disability, marital or family status.
This vacancy is being advertised by MECS Communications Limited who operates as an Employment Agency & Employment Business.
