Showroom Manager
- Location:
-
Sunnymead, Oxford (OX2) jobs
- Salary:
- unspecified
- Company:
- Farrow & Ball
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 18:02
- Job id:
- 45768977
- Contact:
- Emily Brown
- Ref:
- Totaljobs
Summary of Main Duties and Responsibilities:
To take full responsibility for the day to day running of the Showroom to ensure that the Showroom is visually merchandised to an excellent standard and to ensure that the highest levels of Customer Service are given at all times.
To manage, motivate and develop the team to ensure that targets are exceeded.
Brand Image
- Maintaining the Farrow & Ball image to the highest standards.
- Ensuring the Showroom and all displays are neat and tidy at all times.
- Responsibility for stock management and ordering.
- Ensure window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing. Recommend potential advertising venues and marketing strategies to head office/management
- Organise showroom maintenance and refits as needed.
- Reassess stock biannually to minimize distribution costs/ensure customer orders are met as soon as possible.
Customer Service- To ensure that Farrow and Ball Customers are extended the highest levels of customer service at all times.
- To deal promptly with Customer complaints, liaising with customer services in order to resolve queries.
- To provide accurate advice on colour and suitability.
Sales Targets- To produce a monthly report covering objectives set, results achieved and sales forecasts. To maximise sales opportunities with retail clients, the trade, designers and the local market.
- To develop and extend the customer account base through local marketing initiatives.
- Work with the Company PR firm as required, actively developing business along three main channels (retail, designer and painter) by creating viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community
- To produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyse and report sales patterns and trends.
Financial- Ensuring daily banking is reconciled and banked accurately.
·Financial reporting to be sent to Head Office, daily/ weekly/ monthly/ annual basis.
Human Resources
·To manage, motivate and develop the assistant manager and all part time or full time staff.
·To ensure attendance, individual and team performance is managed effectively with all members of the showroom team
·Assist in recruiting and training of new staff.
- Prepare monthly/weekly staff rotas and record all annual leave and absences.
- Ensure adequate cover for lunches / holidays/ sickness.
- Plan and monitor Employee Development and training to achieve maximum performance, productivity and job satisfaction.
- Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met, including lifting, safe storage and disposal of paints.
- Ensure safe and appropriate handling and storage of oil and water based paints.
General- Review systems on an ongoing basis to improve efficiency and service levels.
- Key holder responsibilities, ie opening and closing the shop, covering in the case of absence, ability to be onsite in the event of an emergency.
- Liasing with trade people as and when required. Co-operate with other F&B showrooms and stockists as needed.
- Maintain good relations with neighbours and actively explore local marketing opportunities
- Misc. administrative tasks as and when required.
Skills/Knowledge/Experience
- Proven management experience in leading, motivating, developing a team
- High end customer service and luxury retail experience
- Ability to work in a high paced environment and to multitask
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Proven sales and customer satisfaction record
- Familiarity with local market a plus
Behaviours/Attributes:
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Analytical thinker with strong numerical abilities
- Team player/commitment to group goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
