Sports Equipment Insurance Claims Handler
- Location:
-
Shirley, Solihull (B90) jobs
- Salary:
- Competitive Salary + Commission + Benefits
- Company:
- Associated Independent Stores
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 09:00
- Job id:
- 45787330
- Contact:
- Debbie Smith
- Ref:
- Totaljobs
Do you have a vast sports knowlegde?
Sports Equipment Claims Handlers
As sports insurance claims handler, you'll deal with every aspect of a sports insurance claim on behalf of Intersports clients. A claim is usually the result of loss caused by events such as fire, flood, theft or accidental loss. If our client is insured and the policy conditions are met, they will receive replacement sports equipment via the network of Intersport stores.
You will handle the whole process, from first notice to final payment. You will face different challenges during the claims process. You'll handle the relevant documentation, ensure that the process runs smoothly, that the insurance company settles in the correct manner and your client receives their equipment quickly and in a professional manner.
Your routine tasks are likely to include:
Liaising with the insured party validate their sports equipment claim
Work with the insurance company and loss adjusters to ensure the claim is genuine – exercised by using your excellent knowledge of sports
Ensuring a fair settlement for the client in the event of a claim
Communicating via telephone with insurance companies to ensure that the clients are receiving a quality service
Advising clients on the replacement process in general.
Hours and Environment
Your working hours will mainly be 9 - 5, possibly with some extra hours at busy time.
You'll be mostly office based, with some visits to insurance companies and clients. The job involves handling many phone calls from policyholders, insurance companies and stores.
Skills and Interests
To be a sports equipment claims handler you'll need:
An excellent knowledge of different sports and this will be tested at interview - applicants will not be considered if they do not meet this criteria as a priority.
The ability to absorb sports equipment technical information
Excellent telephone manner and enjoy handling a high volume of telephone calls. Experience of this nature and or telesales experience is a distinct advantage
The ability to make decisions
Welcome a business development role
Sound judgement
The ability to work to tight deadlines
Show that you are a dedicated sportsperson who excels in competitive sports
Ability to use a bespoke validation database
Good interpersonal and communication skills
A working knowledge of sports in general and sports equipment
Training
Your initial training scheme will teach you the skills to use the database and processes to fulfil your duties successfully. Sports equipment knowledge will be passed on an ongoing basis.
It will tend to be on the job, working with more experienced colleagues and familiarising yourself with different departments and their functions, such as accounts etc.
You may also be required to attend short courses covering areas such as: understanding the world of insurance; communication skills and customer care.
Company History & Opportunities
INTERSPORT was founded in 1968 by ten European national buying organisations. Today INTERSPORT has grown to over 4,900 INTERSPORT stores in 32 countries with a retail turnover of 8.34 billion Euros.
INTERSPORT is a leading sponsor of major international sporting events, including the UEFA Cup Final and Super Cup Final. As an organisation with phenomenal international buying power it attracts the most sought-after brands from around the world such as Nike, Adidas and Reebok.
Intersport UK is a subsidiary of Associated Independent Stores, AIS, is the largest independent, non-food buying group of its kind in the UK with a combined membership turnover of around £1.8 billion. The group has a membership of 270 independent department store and specialist retailers operating 611 outlets across the UK, Ireland and Channel Islands.
There are around 750 organisations involved in insurance in the UK, including general insurers, life assurance companies, re-insurance and health insurance specialists, banks and credit companies and more besides.
There could be opportunities to move into new departments within AIS/Intersport and opportunities would arise within the Insurance industry for successful individuals.
Annual Income
OTE 20K+ and company benefits - graduates welcome
