Store Supervisor - Retail Supervisor - Leading Self-Storage Brand
Portsmouth / Southampton Hampshire
£20,059 + Benefits
We are one of the leading country's Self-Storage brands and due to continued growth require an excellent Retail Supervisor / Customer Services Adviser Supervisor.
The role of the Supervisor is to work with the Store Manager to maximise the sales and profit targets. To ensure our customers receive a consistently high level of service.
In addition the Supervisor will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of the Store Manager take overall responsibility for the Store.
Principle Objectives
The Principle Objective of the Supervisor is to assist with the development of sales activities and to guarantee our customers an excellent level of service.
To achieve this, the supervisor will
• Contribute to the achievement of the financial targets agreed for the Store
• Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it•s optimum efficiency.
• Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
• Identify any store repair & maintenance issues, report and following up.
• Ensure compliance within or of company operational and financial procedures
Main Duties
• Take responsibility for the running of the store on occasions when the store manager is absent, including providing financial figures and reporting information to the Regional Manager or others when requested
• Deal effectively with sale enquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
• Maximise every sales enquiry to ensure the store hits its target (to be aware of the stores yearly budget and how the store is performing on a monthly basis)
• Complete all administrative tasks to ensure compliance with company procedures
• Maintain a clean and tidy store
• Raise awareness with the Regional Manager of any operational issues that require attention in Store Manager•s absence
• Taking responsibility for the set up and control of store marketing tasks.
• Ensuring that the store •bad debt• is kept to a minimum. Implementing procedures and controls to recover any bad debt in accordance with the company compliance procedures
• Identify and communicate any development requirements of the CSA to the Store Manager
Store Supervisor, Retail Supervisor Person Specification
In order to be successful in the position the jobholder will demonstrate:
• A good level of written and verbal communication skills
• Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the telephone
• Self discipline, working within guidelines and procedures whilst being attentive to detail
• Comfortable working in a small team environment and adapt to lone working
• Demonstrate the ability to engage and motivate staff through leading by example
• Accountability for the store actions in the absence of a Store Manager
• Project confidence and knowledge of Company projects and services on completion of a the induction programme and probation period
It goes without saying but you will have fantastic Customer Services Adviser skills. Sales experience would be highly beneficial (face-to-face sales and telesales)
You may have worked in the following capacities:
Assistant Retail Manager, Retail Supervisor, Assistant Store Manager, Store Supervisor, Area Supervisor, Cover Manager, Cover Store Manager.
Application Statement:
To apply for the role of Store Supervisor, Retail Supervisor - Leading Self-Storage Brand simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we will load your application into their application system for them to action. (Minus your contact details, we guard this). The details which you submit will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give “express consent” to us using your details for this purpose.
RecruitmentRevolution.com is a unique recruitment service and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.
