Team Manager
- Location:
- Manchester jobs
,
Lancashire jobs
- Salary:
- £20,000
- Company:
- Search Consultancy
- Job type:
- Permanent jobs
- Date posted:
- 04/11/2009 15:06
- Job id:
- 45844473
- Contact:
- Stacey Lennard
- Ref:
- Totaljobs/091833
My client is a dynamic Financial Services company who has experienced huge growth during the last 12 months and will continue to grow during 2010. It will be recognised as one of the leading brands in the UK, with the most efficient and cost effective systems, employing the best people, using bespoke technology and providing excellent service to its customers. They are now looking to recruit a Team Manager to work in Manchester.
PRINCIPAL ACCOUNTABILITIES
· Collate reports showing KPIs and communicate these to the Supervisor
· Monitor calls and KPIs to show areas for coaching and development
· Motivate and encourage Agents to reach individual and team targets and follow Best Practise
· Distribute leads and ensure old leads are worked effectively and efficiently
· Support Agents with all system details and queries
· Be a responsible card and key holder
· Record attendance, punctuality and holidays and report accordingly
· To be able to follow the call centre agent role when necessary
· Adherence to Company Standards in Operations and other relevant Company Policies
· A strong team player, assisting peers and Managers to maximise all business opportunities.
· Empowered to construct & take responsibility for own personal development and to take part of all training supplied by the company.
A minimum of 18 months relevant experience in a Senior role is essential, together with previous experience in a financial services environment. Call centre experience would be desirable. The jobholder must have outstanding leadership skills with a willingness to uphold targets in line with quality.
For more information please contact Stacey Lennard at Search Consultancy on 0161-835-8767. (agy)
