Technical Support Advisor
- Location:
-
Worcester (WR3) jobs
- Salary:
- £14000,00 - £18000,00 per year
- Company:
- Randstad
- Job type:
- Permanent jobs
- Date posted:
- 06/11/2009 20:17
- Job id:
- 45884934
- Contact:
- Not specified
- Ref:
- Totaljobs/BR90205
Our client, a well respected, established and progressive company based in North Worcester, is looking for an experienced Technical Support Advisor to join their team.
The role:
The role involves handling customer enquiries via telephone, fax and emails including email troubleshooting, website, webmail and ADSL issues, resolving basic account and billing queries, answering questions relating to the company's services. You will be liaising with other departments in order to resolve customers' queries in a professional and efficient manner, escalating issues to team leaders where appropriate, supporting the company's core values.
The company:
This successful and expanding company offer an excellent, positive and friendly working environment, comprehensive training program and ongoing support. With award winning service you would be working for an industry leader, amongst a team that are passionate and committed to the company. This a fantastic opportunity for the right candidate to join a forward thinking company with exciting times ahead!
The person:
The successful candidate will require Strong IT Skills, previous Technical Support/Helpdesk experience, along with experience of working with Word, Excel and Outlook at an intermediate level. You will also have good working knowledge of TCP/IP network configuration, broadband/dial-up troubleshooting, Windows XP, 2000, 2003 and Vista desktop support, and ADSL hardware support.
You will also have a positive, can-do attitude, be self motivated and committed to delivering excellent customer service. You will need to be a team player with a high level of attention to detail.
The working hours for this role are 8am-8pm Monday to Friday and 10am-6pm on Saturday and sunday, on a shift pattern, with a maximum working week of 42.5 hours.
If you possess the skills and experience that we're looking for and are looking for an exciting new challenge, please apply now by email to Samantha.osborn@randstad.co.uk
