Technical Support Engineer - Cambridge
- Location:
- Cambridge jobs
,
Cambridgeshire jobs
- Salary:
- Competitive Package
- Company:
- ACIS
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 18:02
- Job id:
- 45796682
- Contact:
- Sarah Dean
- Ref:
- Totaljobs
Technical Support Engineer
The Technical Support Engineer will report directly to the Head of Technical Support Services, you will be required to liaise with Project/Product Development Managers, Developers, Validation, Operational staff and customers
Working with the development and operations teams you will be responsible for resolving bug fixes/faults which relate to the suite of products which you support. In addition you will be responsible for ensuring the internal quality procedures are followed so that ACIS meets ISO conformity regarding software development.
Your main areas of responsibility will be:
- Providing technical support, through answering support queries via telephone, email and remote control software,
- Responding to enquiries from internal and external customers and help them to resolve any hardware and software problems
- Supporting users in the use of in house software or hardware by providing necessary training and advice
- Fault diagnosis, analysis of fault logs, re-creation of problems reported and testing of fault corrections with an emphasis being on SQL related issues
The Technical Support Engineer will desirably be educated to HND level in a relevant discipline preferably computer science and ideally experienced in first and second line support on enterprise solutions within a technical environment.You must be technically competent in at least one of the following, .Net, ASP, SQL 2000, ARM, java, C,C++, and assembler, CAN, serial devices and mobile communications.
You will need to be able to demonstrate your understanding of client needs, customer service skills, your ability to prioritise workloads, time management skills, as well as an ability to display a pro active approach, and be able to work effectively within a team.
ACIS is at the forefront of real time technology and has experienced considerable growth since establishing in 1995.ACIS are the dominant market leaders in Real Time Passenger Information in the UK, expanding into Europe, Middle East and Worldwide.Our sales growth has been consistently high with our efforts being rewarded with some of the largest RTPI contracts being awarded.
A full UK driving licence is desirable, however not essential.
In return ACIS can offer you the following benefits:
- The opportunity to work for a fast growing company
- An informal, professional and friendly working environment
- Private healthcare
- 27 days annual holiday plus bank holidays
- Career advancement
- Training through company in house training department
- 4x death in service
- Income protection
- Child care voucher scheme
Please can you provide details of your current salary and benefits package, where applicable, and your expectations in your covering email/letter, along with the submission of your CV.
For further information on ACIS and to view our other vacancies please visit our website at www.acis.uk.com
ACIS is an Equal Opportunities Employer that seek to employ a workforce which reflects the diverse communities we operate within
STRICTLY NO AGENCIES
