Telemarketing Team Manager
- Location:
- South East jobs
- Salary:
- £25-27,000 base + 20 % bonus
- Company:
- Douglas Jackson
- Job type:
- Permanent jobs
- Date posted:
- 28/10/2009 17:23
- Job id:
- 45788499
- Contact:
- Michelle Ansell
- Ref:
- Totaljobs/DJMA1168a
Job Ref: DJMA1168a
Job Title: Telemarketing Team Manager MUST BE FLUENT IN FRENCH OR GERMAN OR SPANISH OR ITALIAN (Campaign Manager, Account Manager, Client Services Manager)
Salary: £25 - 27,000 + 20% bonus, bens
Location: South East
Telemarketing Team Manager (Campaign Manager, Account Manager, Programme Manager, Client Services Manager) GERMAN OR FRENCH OR SPANISH OR ITALIAN speaking
This role is the key individual to the successful delivery of this companies provision ofservices and client satisfaction.The role is the first line manager for a team of agent and has full responsibility for the day to day activities.In addition as part of the Client Services team, the role will be responsible for the retention and development of clients through the effective delivery of quality campaigns and programmes.
Some of the duties and responsibilities include:
- Generating revenue profitably by management of associated costs
- Supporting the Client Services management / Account team to deliver programmes
- Being accountable for the running of tactical programmes for certain clients
- Managing all quality aspects of delivery, in particular data entry
- Managing the team / agents aligned with managers and the business requirements
- Reporting activity and results against programme objectives clearly and on time
- Responsible for identifying and then implementing improvement actions
- Manage and support the telemarketing staff to generate quality results, through building up their confidence, motivating them to work and improving their skills
- Drive the successful completion of telephone marketing projects from the initial hand-over and brief from the Account Manager through to the final reporting.The programmes are to be carried out on time, to quality and with the achievement of the desired result
- Communicate with Senior Management, Client Services Management & clients on matters concerning the successful delivery of the projects and work in partnership with clients towards the common goal of successful project delivery ie; deliver agreed results, within timescale and budget
- To conduct regular and timely performance reviews including setting objectives, reviewing progress, identifying training needs and career objectives.
- To mentor and develop staff, ensuring training needs are fulfilled including ensuring new employees receive all necessary induction training promptly
- To build a motivated, supportive and effective team environment, including ensuring departmental workloads are well-planned and that staff are not overloaded or under-utilised.
- To deal promptly with grievance and disciplinary issues, in conjunction with the HR Manager.
Successful individuals must be fluent in German OR French OR Spanish OR Italian and English, with a proven track record in the management and leadership of teams to achieve targets and service levels.
For more information and a full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
