Training and Complaints Handling Officer

My client in Cannock requires a Training and Complaint Handling Officer to perform the following duties:

• Successfully manage customer complaints over the phone
• Train members of staff to manage complaints effectively
• Present complaint handling techniques to staff

My client in Cannock requires a Training and Compliant Handling Officer who has the following attributes:

• An excellent proven track record of successful managing customer complaints
• Excellent customer service skills
• Experience of speaking with customers over the phone

Where specific UK qualifications are required we will take into account overseas equivalents.

Based in Cannock, this insurance firm is requires a Training and Complaints Handling Officer to complete a twelve month maternity cover contract.

A competitive package and training will be provided for a successful candidate