Insurance Administrator / Customer Service Advisor.
Hours: 35 hours p/week
Salary: £14k + benefits
PURPOSE:
You will be the referral point for an internal motor claims team, assisting with the administration of the garage Network.
JOB CHALLENGES & PROBLEM SOLVING
Answering queries from claims handlers to resolve any lack of system progression
Providing a point of reference for claims handlers on the best practice which should be adopted by garages, or other aspects of the entire garage repair process.
Maximising the number of cases which reach a natural conclusion on the system thus reducing the volume of manual payments for vehicle repairs.
Ensuring the information held on the garage system represents the true position of work in progress with network garages as accurately as possible
Providing liaison between departments
Performing a housekeeping exercise on the current system claims to correct or remove the historical cases which have not reached a natural conclusion.
Provide copy remittance advices in response to garage requests via Claims handlers
Vetting and paying ad-hoc invoices from garages
Investigating, reversing and repaying invoices where a subsequent payment request has been received after the system generated payment has been made.
Liaise with internal IT departments to progress and correctly close those cases which alternate processes do not resolve
Monitor volumes of cases which require manual intervention and provide feedback regarding garage repairs who are not following best practice to minimise such instances
Assist notification teams in identifying a suitable alternative garage should a customer require one, and temporarily re-assigning postcode mappings. Ensuring the maximum number of garage claims are instructed using the system and avoiding manual alternatives
JOB KNOWLEDGE, SKILLS & EXPERIENCE
The jobholder will have the necessary skills, working within the insurance industry, with some awareness of the motor trade/bodyshop industry. The jobholder will also have the necessary skills gained from working in a customer-facing role, including being able to demonstrate evidence of providing high standards of customer care is essential. Numeracy and literacy to GCSE level (Maths and English - Grade C and above). Computer skills (including the Internet). Knowledge of Claims processes and systems. Awareness of fraud indicators.
What next:
Call Paul Thomas at Flexible Solutionz or simply send your cv for an immediate response.
Keywords:
Administration Customer Service Insurance Claims Motor Garage Insurance Claims Administration Customer Service Insurance Claims Motor Garage Insurance Claims
