claims registration officer
- Location:
- Stockport jobs
,
Cheshire jobs
- Salary:
- unspecified
- Company:
- Prime Time - Ashton
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 18:05
- Job id:
- 45839892
- Contact:
- Karen Stafford-Pitman
- Ref:
- Totaljobs
Claims Registration Officer required in the Stockport Area.
Working hours 9:00am -17:30pm Mon To Fri on a permanent basis.
Other shifts with a Pro-Rata Salary also include Mon – Fri 9:30-2:30pm, 4 on 4 off shift 2-10pm and Mon – Wed 9-5:30pm
Must have previous experience of working in a call centre environment, Customer Service and/or Field Insurance must have a positive and self confident approach when dealing with customers.
Ms - Office (basic), good telephone manor and good keyboard skills are essential. to this role.
A background in customer relations or experience of conflict resolution would be beneficial.
Admin duties will also be required and a GCSE in Maths & English.
You will be responsible for achieving quality and productivity standards and targets through the day to day efficient and effective answering of incoming calls and be the first point of referral for clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.
1. To efficiently and accurately register new Motor Claims on behalf of the Company's clients and effectively represent the first interface between the customer and the company.
2. To swiftly and efficiently register claims and answer queries through detailed knowledge of the claims registration procedure.
3. To demonstrate a detailed knowledge of insurance and the terminology of the field thus offering the customer the best possible advice.
4. To at all times promote the corporate image of the company and the company's clients through the provision of the highest level of service quality.
5. To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
6. To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
7. To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.
8. To ensure personal compliance with the Health and Safety Policy.
