Reporting to the Customer Service Supervisor and Depot Manager, this role exists to provide high quality, cost effective collection and delivery solutions to satisfy all our customer requirements, and to support the customer service department with the import and export planning.
Answering incoming telephone calls and handling the enquiry.
To build rapport and relations with customers and to develop new opportunities by recognising potential new business, obtaining quotes, or providing leads to the sales team.
Taking import & export bookings via telephone, fax or email, then load them into the
In house computer system.
To liaise with all other UK & overseas offices to ensure collection & delivery deadlines are met, and to take responsibility of administrative tasks on behalf of both the shipper & consignee i.e. booking in of consignments, requesting POD's, faxing delivery documents, customs clearance etc.
Plan effective & efficient collection & delivery routes, utilising our own fleet, or subcontractors, ensuring time sensitive deadlines are met.
Source & negotiate with subcontractors and hauliers to obtain cost effective UK and European delivery solutions.
Must be very motivated, keen and eager to learn, and be conscientious of standards and the level of quality required to perform to the highest level at all times. Previous service within courier or freight forwarding is essential with experience of transport planning a must. Working within a customer service environment is very desirable, and you are required to be able to work well as an individual, using your own initiative to prioritise your workload adhering to specified deadlines.
