Our clients rely on us.
We’ll rely on you.
- Contact Centre Real Time Coordinator / Resource Planner
- Location: Broadgate, Chadderton
- Weekly Paid position: £292.93 per week
Zendor has been a vital business partner in the world of multi-channel distance shopping since 1999.
And, now that we’re part of GSI Commerce, a leading American-based e-commerce solutions business, there’s never been a more exciting and forward-looking time to join us.We work with some of the top names in the industry from retail to e-tail, manufactures to home shopping catalogue giants, helping them deliver the customer service standards they’re famous for.Our business continues to grow at a fantastic pace, and that’s why we’re looking for an experienced Real Time Co-Ordinator to work within our dedicated team.
The Vacancy exists across a number of different shifts, but availability to work at least one day per weekend would be beneficial.
The Zendor Real – Time Co-Ordinator will be responsible for monitoring the performance of both Zendor’s Call Centre sites including third party suppliers and advising the management team of any issues that arise.As such this role will be central to ensuring that Zendor GSI continue to deliver excellent service to their client’s at all times.
The role will include:
- Real- time monitoring of service levels
- Consulting with Team Managers on corrective action where appropriate
- Administration of Chadderton team register – holidays, sickness, overtime etc.
- General admin
- Production of daily Management Information reports
- Phone and email cover.
Applicants must have experience of working in a call centre, and have a good understanding of call centre processes and the working environment, ability to understand and analyse information quickly, diplomatic and professional communication, good numeracy and accuracy skills, basic Excel knowledge and a confident Outlook user. You must also be able to work in a Team environment and work well under pressure.
In addition our employees enjoy the following benefits:
Stakeholder pension scheme, Health care plan, Employee assistance programme and unsociable hour’s premium.
Please email your CV and covering letter to ben.willis@zendorgsicommerce.com. Closing date is 21stMay 2008
