Who are we?

FTSE 100 company Experian’s data integrity specialists, QAS, provide contact data management software and services that help 10,000 companies worldwide manage and process data to increase value by increasing data quality. The last 10 years has seen QAS grow its turnover by an average of over 15% a year. QAS products and services are as wide-ranging as data integrity, fraud prevention, identity theft and hosted bureaux services.

At QAS there are real opportunities for committed individuals to shine. We encourage everyone to play a part in growing the company, and expect our staff to challenge, and contribute to, the way we do things.At QAS we invest a lot of time and money to ensure a set of core values that creates a unique company culture, and that staff in addition to gaining professional fulfilment, have fun, build friendships and enjoy coming to work.

For more company information please see www.qas.co.uk

Job Summary

The position requires you to support the office-based Customer Management team and their manager.You will be expected to become fully involved in understanding QAS products and the culture of the company.You shall be provided with initial and then continuous follow up training.

• Responsible for the generation of renewal letters & emails through the online tool and Siebel.
• Analysis of retention tool reports and liaison with Information Systems team as required.
• Responsible for creating and maintaining several team spreadsheets including monthly sales figures, new business opportunities, new contacts & account activities reports.
• Responsible for the termination letter process involving administration & follow up telephone work.
• Ad hoc projects and reports as directed by the Head of Customer Management.Examples include product reports & analysis work and improving data quality on Siebel.
• Organising monthly meetings for the team, producing agendas, taking minutes and actions, and ensuring these are followed up.
• Diary management involving booking meetings for renewals team and manager.
• Handling customer enquiries and message taking and responding to requests quickly & competently.
• Occasionally arranging travel and hotel bookings for the team.
• Responsible for stationery stock levels within the team and monitoring usage.
• Day to day administration to support the team.
• Organising team social activities.
• Reconciliation of team figures with finance.

Essential Skills Required

• University graduate, ideally 2.1 and above with 3 A levels (min 280 pts) or similar experience
• Strong academic record
• Proven administration/secretarial experience, preferably in a sales environment.
• Experience of Microsoft Office is essential: Advanced Excel, Intermediate Word, Powerpoint & Outlook.
• Good organisational skills
• Excellent attention to detail
• Good time management skills: ability to multitask & prioritise workload
• Some experience using a database
• Team player as well as ability to work unsupervised
• Proactive approach to tasks
• Ability to liaise with staff at all levels
• Articulate, well presented, positive and professional at all times

Benefits

• 25 days holidays
• Pension Scheme
• Private Medical Insurance
• Death in Service Benefit
• Childcare Vouchers
• Season ticket loans
• Annual bonus scheme up to 5% of basic salary
• A free weekly lunch