Main Responsibilities:
·Results
Achieve above standard key performance indicators(specifically appointment / sales rates, call rates and decision makers contacted)
·Call Quality
Maintain minimum standards of call techniques, professionalism and drive. (Specifically – call opening, structure, close, write up)
·Behaviours
Effective team working
Planning and organisation
Handling change
Client Focus
Results orientation
·Other
Assist account manager with telemarketer coaching as required
Assist account manager on low result campaigns as required
Deputise for account manager as required.
Identify potential risks to operations manager
Identify area’s of improvement to operations manager
Any other task required to meet the business objectives
