Competitive Salary
A fantastic opportunity has arisen in Computacenter, Birmingham for a First Line Analyst. The successful candidate will deliver outstanding customer service by understanding users IT and business needs and provide centralised advice and support to customers in line with contractual arrangements.
Responsibilities:
·Develop and maintain rapport with end users by displaying a detailed understanding of their ITenvironment and business issues.
·Fully understand the service Computacenter has been engaged to deliver in line with contractualarrangements
·Provide a single point of contact for end users support using all contact mediums
·Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactoryconclusion.
·Establish a quality working relationship with end users
·Develop and maintain communication skills appropriate to the environment
·Analyse the nature of queries and customer problems and provide suitable solutions withinsatisfactory timescales
·Understand and operate the escalations procedures
·Meet personal and Team productivity and quality targets in line with Service Support Centre
·Provide cover or deputise for other analysts in their absence either within the same team or across
Skills Required:
·Good communication skills
·Proven Customer service Skills
·Positive, enthusiastic and supportive individual
·Ability to take ownership of and progress incidents to resolution
·Ability to work in a team and to support team members
Skills Desired:
·Good knowledge of IT platforms and applications
·Industry recognised qualification in relevant area
Education and Qualifications:
·Educated to GCSE level in Maths and English or equivalent.
Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to datacentre, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers’ infrastructures on their behalf. Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe. Computacenter is an equal opportunity employer and welcomes diversity
