When you think of banks what do you think of? The bank manager telling you off for spending too much? If you’ve got a chatty personality you may not have even considered working in that environment right?
Well it's time to re-consider. If you’re friendly, professional, methodical and trustworthy, then a career as a bank cashier awaits.
So, what will I actually be doing?
Bank cashiers are the first point of contact for anyone coming into the bank, so it’s a very customer-focused and sales-based role. Like to chat? This is the job for you.
As well as helping customers with their cash queries, this job is also fairly sales-orientated, so you’ll need to think on your feet and spot potential sales leads to help the branch meet its targets. You’ll also be required to perform basic bank transactions such as:
- Cashing cheques
- Checking statements
- Processing payments
- Making money transfers
- Updating account details
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The nitty gritty
You’ll typically work 9 to 5, Monday to Friday – although this will depend on the company you work for and the size of branch you work in. You may also be required to work on Saturdays as more branches have now started to open on weekends.
If you’re looking for flexible work, good news; part-time positions are often available and some cashiers work shifts in a call centre instead.
When it comes to learning the trade, most banks prefer to train and promote their own staff, so the only way is up: senior bank cashier, customer services advisor, personal banker, deputy branch manager and branch manager could all be within your grasp.
Money, money, money
Newly appointed cashiers earn on average £14k per year rising to £27k with experience. Many banks have profit-related bonus schemes as well as subsidised mortgages, loans and pensions.
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The good points...
“Working as a bank cashier is great if you’re a sociable person as you’ll be meeting lots of new people every day”, says Sue Desmond who worked as a cashier for Natwest.
...and the bad
“When the economy started to struggle the work load of a cashier changed. Banks now employ fewer people to do the same job and there’s the added pressure of not only serving customers with a smile but selling products to them at the same time.”
Is there study involved?
Banks welcome school leavers into cashier positions and while personality counts in this profession most will expect to see a minimum of four GCSEs (A-C) including English and maths. You’ll get plenty of training on the job including courses such as:
- NVQ/SVQ Levels 2 and 3 in Customer Service
- NVQ/SVQ Levels 2 and 3 in Providing Financial Services
Anyone who wants to move up the career ladder might also be interested in the Professional Diploma in Financial Services Management (DFSM).
Need additional qualifications? Find a course at our Learning Zone
OK, I'm interested... But is it really the job for me?
An ability to relate to a people in both a professional and friendly manner is a must-have. Putting it simply, if you aren’t great with people, you won’t enjoy this job. It also helps if you:
- Are a great team player
- Have good attention to detail
- Have an honest personality
- Have good numeracy and IT skills
- The confidence to sell
As well as having a thorough knowledge of the bank and its financial products, your customer service skills will come under scrutiny so you’ll need to have a relaxed, chatty manner to help put the customer at ease.