Bank manager job description

No longer the stereotype of a lofty, illusive boss behind a closed door, the image of the bank manager is changing. They now need to be dynamic leaders with fabulous communication and motivational skills. Sound like you? Find out more about working for the bank... 




So, what will I actually be doing?

Being a management role, you’ll will oversee the running of one or more branches and be responsible for meeting tough sales targets and keeping staff fully trained and motivated.

There’s always plenty to do in this job, and your duties will include:

  • Promoting and marketing the branch and its products
  • Meeting with customers and resolving any problems or complaints
  • Ensuring there’s a high level of customer service
  • Monitoring sales targets
  • Reporting to head office

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The finer details...

Your working hours will depend on the organisation you work for but branches are usually between 9.30am to 5pm, Monday to Friday – although more branches are now starting to open on Saturdays.

Although some of your time will be based at the branch, as the manager you’ll be required to spend some time away visiting other branches as well as attending conferences and training days.

Whether you want to move up the financial career ladder or are looking to try something different in the sector, this job is a great stepping stone. You could become an area or regional manager; or with all your financial know-how and polished sales skills why not move into insurancepensions or a career as a financial advisor?


Money, money, money

Starting salaries are in the region on £25k but with experience the highest earners can bring in £70k per year. A branch manager’s basic salary will be boosted with various bonus schemes so you’ll never have to live off pasta.

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The good points...

Great salary, lots of responsibility and plenty of variety – what’s not to like?


...and the bad

If you don’t meet your sales targets – the buck stops with you.


Is there study involved?

There are two routes to becoming a bank manager.

You can apply to join a bank through its graduate scheme. For this you’ll need to have at least a 2:2 degree, preferably in a finance-related subject such as business, commerce or accounting. The graduate scheme usually lasts two years and covers areas such as how to lead teams, manage a business and deliver high levels of customer service.

Or you could apply to join a bank in a customer service role and work your way up through the ranks. Once you’ve proved your sales abilities, you can then apply to join a management training scheme. This scheme lasts two years and includes training in management, customer service and various banking functions. To join this, you need to be educated to at least A-Level standard.

To increase your chances of bagging the best positions, the Institute of Financial Services (IFS) run a variety of courses (from diplomas to masters) that will give your banking credentials an edge to make you stand out.

Need additional qualifications? Find a course at our Learning Zone


OK, I'm interested... But is it really the job for me?

Branch managers must be focused on their team so being a good communicator and a strong leader are must-haves. Other skills that will help you in this role include:


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