Customer Support Advisor

Customer Support Advisor

£18K + Benefits

6 months- Full time

(Contract with the possibility to extend)

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. They are looking for several CS agents join a friendly, passionate, multi-cultural team. The ideal candidates will be able to provide high standard quality assistance to a diversified range of customers.

Shift rotations: Monday to Sunday and Monday to Saturday

Shifts will rotate between 8.30 a.m. and 21.30 p.m.

Main responsibilities

  • Efficiently and effectively handle queries from customers via phone, email and social media.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • If required, provide support to other teams
  • Actively participate in weekly team meetings and business update briefs
  • Provide support to Customer Service Supervisor and Customer Service Manager

Experience

  • English fluent
  • Shifts rotation includes weekends
  • Flexible to the changing demands of an ecommerce environment
  • Fast learner, with the ability to get up to speed with product & systems processes quickly.
  • Required experience working with online queries via email, phone or live chat
  • Passionate about customer service.
  • Work well within a fast paced team environment

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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