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Delegate Sales Team Leader

  • Shoreditch, East London (E1), N1 7JQ
  • Unspecified

This role is for Health Service Journal, the UK's pre-eminent health information, insight and networking business. It provides a clear and unbiased view of what's happening now and what's coming up at both political and practical levels, locally and nationally.

Main Purpose of Role:

The Delegate Sales Team Leader/Manager is the ideal role for someone looking to grow or gain management experience. They should understand (and ideally have experience of working in) events - table and delegate sales. This individual has responsibility for sales performance of the delegate sales team; as well as performance management & reporting sales figures and productivity/performance indicators. This individual is expected to help to motivate the team and set objectives to drive sales performance; also to support and manage staff training and development.


  • Training & developing sales staff - supported by the Group Commercial Director
    • Induction & training plan for new starters
    • Identifying areas for development & improvement in yourself & team members
    • Training & development plans for each team member
    • Setting measurable (SMART) objectives
  • Recruitment & Induction: developing a robust process to fill vacant roles & on-board new starters (supported by the GCD), including:
    • Recruit staff - set up and conduct interviews
    • Writing job descriptions & job adverts
    • Developing & delivering induction plans, & sharing with broader Plexus sales teams
  • Management/leadership:
    • Support & motivate the sales people
    • Lead by example: delivering high activity levels
  • Reporting, business KPIs & performance tracking:
    • Using Excel, PowerPoint & Salesforce to present daily, weekly and summary performance information & metrics, as agreed with the management team/director
    • Supporting the Group Commercial Director to create board reports & present information to senior management
  • Time management & prioritisation:
    • Working with the Group Commercial Director to prioritise according to revenue/critical paths
    • Use objective criteria to plan time & allocate resource
    • Clearly communicating blockages or problems
  • Communication with senior stakeholders & non-sales colleagues:
    • Clear & professional communications
    • Quickly understand what information is relevant to the colleagues you are communicating with
    • Present information clearly & concisely
    • When identifying or escalating a problem or challenge, always put forward solutions & ideas to resolve the issue.
  • Working with internal processes, forms & procedures including HR, Finance & IT:
    • Use the intranet to source information
    • Work with the respective contacts in HR, Finance & IT to resolve issues
    • Take an open minded and positive approach to internal processes and operating in a large and complex international organisation
  • Selling - this individual will also have events that they will sell on; the split will be around 50:50.

Skills and Experience Required:

  • Must be familiar with general computer use including Microsoft word, excel, PowerPoint and outlook
  • Results driven
  • Strong business acumen
  • High standards
  • Excellent communication skills: able to develop and maintain strong personal relationships with team members and external stakeholders
  • Structured and organised, but also flexible
  • Planning & Organisation
  • Commercial Awareness
  • Sales structure & process
  • Relationship Building
  • Communicating and Influencing

We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
"We are committed to equality, equality of opportunity and valuing diversity"

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