Privacy policy
Effective from 4th September 2023
This Site is operated by The Stepstone Group UK Limited (“Stepstone Group UK”). Stepstone Group UK is registered in England and Wales under company number 04269861. Stepstone Group UK registered address is Blue Fin, 110 Southwark Street, London SE1 0TA.
We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. “Personal Information” is information that identifies you as an individual such as your name, email address, IP address or job title.
Stepstone Group UK is part of the StepStone GmbH group of companies (the “StepStone Group”). StepStone Group is a global online job board business that operates online job portals to accurately match candidates with companies. We may share your Personal Information with other companies within the StepStone Group. Where we do this Stepstone Group UK will remain responsible for the management and security of jointly used Personal Information that you submit to Stepstone Group UK.
Who this policy applies to
This policy explains how we use your Personal Information if you are, or work for, a recruiter or employer who places advertisements with Totaljobs or uses other recruitment services provided by Stepstone Group UK (a “customer”).
If you are using this Site to find a new job, please see our jobseeker privacy policy here.
How we use your Personal Information
In this table “contact details” means your name, job title and employer, email and postal address, and telephone numbers.
| Personal Information | Purpose of processing | Legal basis |
| Contact details | We will store your details in our CRM and other systems to administer our business relationship with you | Our legitimate interest in running our business |
| Contact details | To promote our products and services to you | Our legitimate interest in promoting our services to our customers and potential customers and consent where you enter a personal email address. |
| Contact details Your opinions and feedback on the use of Totaljobs, which may include information about how your job and how you work | We collect feedback from our Customers through our “Future Lab” initiative to help us improve existing services and develop new services | Our legitimate interest in improving our products and services |
| Call recordings of your interactions with our sales and customer service staff | We may listen to call recordings for training and quality assurance. We use Salesforce Einstein AI to analyse the call recordings and transcripts to help us with this. We do not use the call recordings to train AI. | Your consent |
| Information about your usage of [our products/CV database], such as how often you consult the CV database, what type of advertisements you place and how often, and your rate of usage of purchased quotas | To gain insight into client usage trends, identify client needs, and support contract renewals. To enable our sales team to view the rates of usage of the CV database at an individual level. | Our legitimate interest in managing customer relationships |
| Customer survey responses | We store your responses in our CRM system so the people who deal with your account can check they’re meeting your expectations. We also aggregate customer survey responses by brand/company to ensure we’re on track in delivering satisfaction to our customers. | Our legitimate interest in managing customer relationships |
| Logs showing how you use our site, App or Services Opening/clickthrough rates for communications Statistical performance analysis of our marketing communications | To understand and analyse customer engagement with our Site, content and emails; Develop and improve our Website, App and Services (where possible we will anonymise your information before we do this); | Our legitimate interest in making our Site and customer communications more user friendly Consent, where information is collected by cookies or similar technologies |
| Your contact information and the details of your request | Resolve complaints, and handle requests for data access or correction; | Our legitimate interest in managing the customer relationship Our legal obligation to maintain accurate information |
| Information used will depend on the scope of the legal obligation or request | Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence | Our legitimate interest in complying with laws applicable to us |
How do we obtain your Personal Information?
We collect your Personal Information when you or your company provide it to us, either by submitting information to us via our website, sharing it with our sales or customer support teams, or using our services.
From time to time we obtain or update business contact information from third parties such as Companies House, and companies who specialise in providing this type of information for marketing purposes. When we do this, we require them to demonstrate that they collected this information in accordance with data protection law and have the right to provide it to us. We also integrate with LinkedIn to ensure our records stay up to date.
Who do we share your Personal Information with?
Our group companies
We are a member company of Axel Springer GmbH. We may share your personal data with certain members of our group companies which also operate online job portals. Where they have access to your personal data, they will use it only for the purposes set out in this Privacy Policy. Stepstone Group UK will remain responsible for the management and security of jointly used Personal Information. Access to Personal Information within Stepstone Group UK and our group of companies, is restricted to those individuals who have a need to access the information for our business purposes.
Our service providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities. Service providers may use data to generate de-identified insights for the purposes of product improvement.
GoCardLess and Stripe
Stepstone Group UK uses third parties to conduct and handle payments, in particular GoCardLess and Stripe. All personal information relating to payment card and banking information is handled by our third-party providers and will be subject to Stripe’s and GoCardLess’ privacy policies and terms of use which are available on Stripe and GoCardless websites.
All card and/or banking information are stored at any stage of the process on the third party’s computer systems. The payment transactions are handled by GoCardLess and Stripe’s secure servers. If you have any further questions on how they store or process your personal information, you may find more information within the links above. Their contact details can be found within the policies.
Governmental authorities and third parties involved in court action
Stepstone Group UK may share Personal Information with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.
Other third parties
Occasionally, we may share Personal Information with other third parties. We will always do this under contract and in accordance with your instructions.
International Transfers of Personal Information
Personal Information which you supply to us is generally stored and kept inside the UK and European Economic Area.
However, due to the nature of our global business and the technologies required, your Personal Information may be transferred to third party service providers outside the UK and EEA, in countries where there may be a lower legal level of data protection. In such situations, we transfer the minimum amount of data necessary, anonymise it where possible and enter legal contracts requiring these third parties to handle your Personal Information in accordance with this Privacy Policy and the UK levels of data protection.
How long do we keep your data for?
We maintain your Personal Information for as long as it is relevant to our relationship with you or your company, or as required to maintain our business records.
Your Rights
You have the following rights:
- the right to ask what Personal Information we hold about you at any time;
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;
- the right to have your Personal Information deleted in some circumstances;
- the right to withdraw your consent if our processing of your Personal Information is based on your consent; and
- the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Who to contact about your Personal Information
The data controller responsible for your information is Stepstone Group UK.
If you have any questions about this policy or our use of your Personal Information you can email: dataprotectionofficerUK@stepstone.co.uk or write to the Data Protection Officer, The Stepstone Group UK Limited, 9th floor, Blue Fin Building, 110 Southwark Street, London, SE1 0TA.
If you do not think we are handling your Personal Information adequately, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, are available at ico.org.uk.
Changes to Privacy Policy
We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website. Please view the “Effective from” date at the top of these terms to see when it was last revised.