
Case study: How employers are putting their family-friendly policies into practice
Table of Contents
- Aviva: Supporting employees
- Lifetime Group: Embedding flexibility
- Paths to parenthood: Uplifting new mothers

Uplifting New Mothers at Work
Totaljobs and the Fawcett Societys report, Paths to parenthood: Uplifting new mothers at work, focuses on the experiences of new mothers transitioning back to work after maternity leave. Find out how to put your family-friendly policies into practice by taking inspiration from leading employers such as Aviva and the Lifetime Training Group.
The second edition in our ‘Paths to parenthood’ series brings forth the experiences of working mothers, specifically when they come back to work from maternity leave.
Our research, in partnership with the Fawcett Society, found that 4 in 5 (84%) mothers face difficulties when they return from maternity leave.
Although 85% of employers have specific policies for employees returning from maternity leave, often the policies don’t translate into on the ground support. As a result
11%
1 in 10 mothers quit their jobs.
To provide real life examples from employers fostering family-friendly workplaces, we asked Aviva and the Lifetime Training Group how they support new parents – especially mothers – when they return to work from leave.
Aviva: Supporting employees in balancing work and childcare
Every parent recognises the fulfilment as well as the challenges that come with having a new born child. Such a life-changing event shakes things up, and it may take a while for people to make the necessary adjustments to balance work and childcare. We found that 39% of mothers, and 27% of fathers struggle to balance work and childcare commitments when returning to the workplace. Here’s how Aviva supports new parents during this transitional time.
Danny Harmer, Chief People Officer
Promoting open communication to create an inclusive workplace culture is another key factor in supporting parents, which not only benefits mothers but your entire workforce. We found that 27% of women felt uncomfortable discussing their parenting needs with their supervisor. This highlights the need to upskill managers in recognising the challenges childcare responsibilities bring, and offer support that works.
We know that personal responsibilities and circumstances change, and there is no one-size-fits-all solution. We encourage colleagues to complete a Workplace Adjustment Passport to reflect any specific health, caring or ability challenges, so we can support our people and there is no need to repeat conversations if a colleague changes their team or leader.
Danny Harmer, Chief People Officer
Lifetime Group: Embedding flexibility that makes work work for everyone
Our research shows that flexibility is the #1 type of support mothers would like to see, but only 1 in 3 have access to flexible work arrangements. Affordability and accessibility of childcare is a significant challenge mothers face, and a lack of flexibility at work often exacerbates this problem.
Di Gwinnell, People Director
Paths to parenthood: Uplifting new mothers at work
In our research, it’s made clear that there’s a strong case to be made for becoming a family-friendly employer to attract and retain talent. 66% of the general UK population, and 72% of mothers view employers who offer family-friendly benefits more positively. However, we found a disconnect between family-friendly policies and on-the-ground support available to parents, specifically to new mothers. The return from maternity leave is a crucial time for women’s careers, yet almost 2 in 5 (39%) mothers struggle with balancing work and childcare during this period. Although most employers (85%) have specific policies to support parents in returning to work, applying them in practice is key to create a family-friendly workplace. We found that 76% of HR leaders face challenges when implementing policies to support with childcare, including a lack of management support for a flexible work culture. Positively, 82% of employers say they want to increase their support for parents. Our report ‘Paths to parenthood: Uplifting new mothers at work’ illustrates the experiences of working mothers and offers practical solutions for employers. Read a summary of our findings below.
Recruiter’s FAQs
Why is it important for employers to put family-friendly policies into practice?
Having family-friendly policies on paper is not enough – employees need to see them applied in everyday workplace culture. Research shows that 84% of mothers face challenges when returning from maternity leave, yet 85% of employers say they already have policies in place. By embedding flexibility, parental leave, and open communication into day-to-day operations, businesses can improve retention, engagement, and employer reputation while reducing the risk of losing valued talent.
How does Aviva support parents returning from maternity and parental leave?
Aviva sets an example by offering equal parental leave of up to one year, with 26 weeks at full pay, for all new parents and adopters. The company also provides group coaching sessions for employees and managers before and after leave, as well as a Workplace Adjustment Passport to ensure caring responsibilities and personal needs are recognised across teams. These measures help staff balance work and family life, while creating an inclusive, supportive culture.
What family-friendly practices has Lifetime Group introduced?
Lifetime Group has embedded flexibility into its workplace culture by introducing phased returns after maternity and shared parental leave, allowing parents to ease back into work on full pay while reducing hours in the first weeks. The business also fosters trust-based flexibility, where employees can attend personal commitments such as school events without needing formal leave requests. Alongside enhanced parental pay and hybrid working options, these changes have been met with strong positive feedback from staff.
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