As the Customer Analytics Manager, you will lead the charge in developing a holistic, insight-driven view of our customers. Customer Insights & Analytics * Expertise in customer segmentation, analytics, and modelling. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Youll collaborate cross-functionally across Retail, Digital, Merchandising, Marketing, and regional Customer teams to embed customer-centric thinking throughout the organisation. * Build a comprehensive global customer view using transactional data and Voice-of-Customer insights (NPS, Mystery Shopping, focus groups).
more