How to give candidates competency-based interview feedback
After taking the time to prepare for an interview, candidates deserve constructive feedback. This article delves into the subject of providing feedback for competency-based interviews and why this is a mutually beneficial process.
Candidates dedicate serious time and effort to preparing for competency-based interviews. As an employer, you should provide feedback to all candidates, as this can prepare them for future interviews and enhance your employer branding.
In this article, we will explore how to provide effective feedback and offer examples of competency interview feedback. But first, let’s delve deeper into why giving feedback is crucial after conducting an interview.
What is interview feedback?
Interview feedback is simply an assessment of a candidate’s interview performance. While providing positive feedback is recommended whenever possible, offering objective and constructive feedback to unsuccessful candidates is equally important.
Providing this type of feedback helps candidates improve their interview skills and increases their chances of success in future job interviews, including potential opportunities with your company.
The importance of clear interview feedback
As an employer, you should always provide effective interview feedback to each candidate you meet during the hiring process for several reasons:
- Mutual benefit: If a candidate is unsuccessful due to not being fully prepared or not having enough experience, they might be ready for a role with your company in the near future. Feedback could improve their chances next time and lead to a successful hire.
- Brand reputation: Clear interview feedback enhances the candidate experience, even for those who don’t get the job. Positive experiences contribute to a good reputation for your company through word of mouth and online reviews, thus enhancing your employer brand.
- It’s fair: Candidates invest time and effort in preparing for interviews, and regardless of the outcome, they deserve honest and thoughtful feedback to support their future career goals.
- Candidates’ rights: Every candidate has the right to request feedback after an interview, so it’s crucial to document interview feedback and ensure that it is available upon request.
How to give competency-based feedback
Just as competency-based interview questions assess a candidate’s knowledge, technical skills, and behaviours, feedback should also consider these factors.
During the interview, take notes to build an objective picture of the candidate using an effective candidate scoring system. Then, you can deliver the candidate feedback, focusing on:
- Competencies: Provide examples of where the candidate did or didn’t meet the required competencies assessed during the recruitment process, such as their communication skills.
- Skillset: Evaluate the candidate’s strengths and weaknesses regarding their skillset relevant to the job.
- Development areas: Offer suggestions for improvement so the candidate can perform better in future interviews, including ones with your organisation.
The results of competency-based interview feedback
So, you’ve gone to the effort of providing comprehensive competency-based interview feedback. Here’s a look at what positive effects that can have:
- Objective information: Obtain and provide reliable information about a candidate, reducing bias in the interview process and widening your talent pool.
- Informed decisions: Other hiring managers can use interview feedback to make informed decisions on next steps, whether that be moving to the next round, making a job offer, or rejecting the candidate.
- Readily available: The feedback is ready and waiting for candidates who have the right to request it in writing.
The dos and dont’s of competency-based feedback
Feedback for competency-based interviews should:
- Give specific feedback for each competency.
- Be based on facts and evidence.
- Only give feedback on the skills related to the role.
Feedback for competency-based interviews shouldn’t:
- Be based on assumptions (avoid phrases like ‘I think’).
- Address anything outside of the candidate’s skills/ability to do the role.
- Make comparisons to other candidates or comment on personality traits.
Competency interview feedback examples
Let’s turn to some examples of competency interview feedback. Remember, it’s best to adapt examples to make them specific to the roles you or your team are recruiting for.
Example 1 – QA Analyst
The candidate clearly showed that they can demonstrate problem-solving skills. They gave a strong example of how they used their problem-solving skills to identify and fix a critical defect in a software system. This is key within the role of QA analyst, as they will be responsible for identifying and resolving defects in software.
Example 2 – HR Manager
The candidate didn’t demonstrate the required level of conflict resolution skills for the role of HR manager. They gave an example of how they handled a conflict between two employees by taking sides. The candidate lacked evidence to show that they have the ability to mediate conflicts in a fair and impartial way, which is crucial in this role. My recommendation is that the candidate work on improving their conflict resolution skills by taking a conflict resolution course or reading books on the subject.
Example 3 – Sales Representative
The candidate did not give an example to show they could demonstrate negotiation skills. Negotiation skills are crucial for a sales representative, as they will be responsible for negotiating deals with customers. To work on this, I would suggest the candidate practise their negotiation skills by participating in mock negotiations or taking a negotiation course.
Competency-based feedback templates
The above examples all come from the following templates. Working from a template form of feedback will ensure your feedback is objective and concise. You will likely want to provide feedback for each competency.
Template 1
The candidate clearly showed that they can demonstrate [insert competency], they gave a strong example [insert example]. This is key within the role [insert role interviewing for].
Template 2
The candidate didn’t demonstrate the required level of [insert competency] for the role [insert role interviewing for]. They gave an example of [insert example], however the candidate lacked evidence to show [insert where the candidate didn’t meet expectations], my recommendation is that [insert how the candidate can work on this for next time].
Template 3
The candidate did not give an example to show they could demonstrate the competency [insert competency]. [insert competency/skill] is crucial to this role and their answer lacked [insert where candidate fell down]. To work on this, I would suggest [suggest how the candidate can work on this competency for next time].